Receptionist DARCARS Silver Spring

DARCARS Automotive Group; Silver Spring (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An automotive dealership in Silver Spring is seeking a Receptionist to be the front-line representative. The successful candidate will greet customers, answer inquiries, and manage calls. Strong communication skills and a commitment to customer service are essential. Flexibility for evenings and weekends is required.

Qualifications

• Ability to speak clearly on the phone and convey professionalism.
• Strong communication skills with customers and employees.
• Demonstrated commitment to customer service.

Responsibilities

• Greet customers and determine the nature of their visit.
• Answer basic customer inquiries and refer extensive inquiries.
• Enter data into the prospect tracking system.
• Manage switchboard operations.
• Communicate with callers to minimize hold time.

Skills

Communication skills

Customer service

Professional telephone etiquette

Ability to sit for long periods

Team player

Job description

Overview

DARCARS Automotive Group is now hiring for a Receptionist role in Silver Spring. The Receptionist is the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. The receptionist greets customers as they enter the collision center, directs them to the appropriate party, answers basic inquiries, and intercepts, screens, and routes incoming calls. The receptionist takes thorough messages and provides basic information to callers.

Responsibilities

• Greet customers and determine the nature of their visit


• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person


• Enter data into computer operated prospect tracking system


• Manage switch board


• Communicate with callers professionally to minimize hold time


• Take thorough messages including caller’s name, company, time, and message


• Communicate messages to appropriate parties in a timely manner


• Provide basic information to callers with general inquiries


• Update and distribute company telephone roster when necessary


• Perform clerical and accounting duties as assigned by controller or GSM


• Other duties assigned by management


• Make transaction receipts for sale and service department if applicable

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey professionalism


• Strong communication skills with customers and employees


• Demonstrated commitment to customer service


• Ability to read, understand instructions, short correspondence, and policy documents; converse comfortably with customers


• Previous customer service experience preferred but not required


• Ability to sit for long periods


• Able to work in a fast-paced environment


• Team player


• Flexible schedule, evenings and weekends (Saturday and Sunday)


• Pass pre-employment screen (background)

We are an equal opportunity employer and a drug-free workplace. Offers of employment are contingent upon successfully passing background screening, including criminal background check, review of consumer and motor vehicle records, and verification of SSN. Employment is at-will and subject to dealership rules and regulations.