Automotive Quality Site Lead

The TRIGO Group

Detroit (MI)

On-site

USD 80,000 - 110,000

Full time

9 days ago

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Job summary

TRIGO Global Quality Solutions is seeking a Site Manager for the Metro Detroit area. The role focuses on ensuring client satisfaction, optimizing site performance, and coordinating site teams to fulfill jobs and maintain quality standards.

The candidate will manage client relationships, support sales with opportunities, oversee operations, safety, and documentation, and travel up to 50% as needed. Strong leadership, English proficiency, and MS Office skills are essential.

Qualifications

Full proficiency in local language
Proficiency in English
Computer skills – Microsoft Office (basic Microsoft Excel and PowerPoint) and Outlook
Work Instruction Writing
Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills
Attention to detail and job diligence
Proven ability to manage projects to successful completion
Other industry-specific software experience preferred, but not required
Ability to travel as required (up to approx. 50%)

Responsibilities

Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management)
Ensure clear and transparent communication to the client
Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
Provide the sales teams with site information on new client opportunities and insight for the quotations
Monitor competition (services, prices, etc.) at the site level
Develop and maintain positive relationship with all 3rd party supplier representatives
Estimate job/mission costs as accurately as possible
Manage space allocation and maintain physical facility as required
Monitor the region's financials to ensure progress toward set organizational goals
Monitor regions contracts/missions for proper documentation/information
Provide quality inspection and auditing results with suggestions and counsel from the customer quality manager using measuring tools and records
Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information
Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information
Ensure compliance with established KPI's
Implement continuous improvement to optimize services provided and site efficiency
Demonstrates commitment to reduce the risk of workplace accidents
Comply with local, customer and company Health & Safety legislation, laws, and policies
Mitigate nonconformance risk at site
Ensure staff availability and qualifications to perform the jobs
Develop, retain, and manage teams
Partner with recruiting to maintain proper levels of staff, considering turnover and new business
Motivate employees to perform job tasks that meet or exceed the customer and company expectations
Partner with Human Resources for counseling's and disciplinary actions at site
Analyze technical requirements for customers jobs (existing or upcoming)
Identify technical resources when needed to anticipate and fully address client needs
Support development of technical expertise at the site level
Ability to read blueprints, automated measuring equipment, and factory flow as required
Any other duties as assigned