Quality Engineer

StaffBright; Troy (MI); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401(k) with company match

Medical/dental/vision insurance

Life insurance

Performance-based bonus

Career advancement opportunities

Job summary

StaffBright in Troy, MI is seeking a Quality Engineer to serve as the primary customer quality liaison for OEM and Tier 1 customers across North America. You will own customer quality concerns from notification to final resolution, visiting customer sites to investigate issues and coordinating with Quality, Engineering, and Manufacturing teams across international locations.

The role requires 2–3 years in automotive QA, direct OEM customer-facing experience, and travel to OEM facilities.

Qualifications

• 2–3 years of automotive Quality Assurance or Quality Engineering experience.
• Experience within a Tier 1 automotive environment.
• Direct OEM customer-facing quality experience.
• Experience traveling to OEM manufacturing facilities to diagnose and resolve customer quality issues.
• Knowledge of APQP, Poka-Yoke, 8D, 5 Why, root cause analysis, containment and corrective actions.

Responsibilities

• Serve as a primary customer quality contact for OEM and Tier 1 customers.
• Visit customer manufacturing facilities to investigate quality concerns and failed parts.
• Manage customer quality issues from initial notification through resolution.
• Conduct warranty reviews and support investigations of field-related quality concerns.
• Coordinate root cause analysis, containment, corrective actions, and 8D follow-up.
• Utilize quality methodologies to identify and resolve issues.
• Partner with Quality, Engineering, and Manufacturing teams across international locations.
• Maintain communication with customers regarding investigations and timelines.
• Escalate quality concerns and drive timely responses.
• Provide evening support when critical issues require attention.
• Utilize statistical quality tools to analyze quality concerns and support improvement.

Skills

Automotive QA

Tier 1 OEM experience

Customer-facing QA

APQP

8D problem solving

5 Why analysis

Poka-Yoke

Root cause analysis

Containment & corrective actions

MS Office

Tools

Microsoft Office

Job description

Schedule: Monday–Friday, 8:00 AM–5:00 PM, Fully Onsite

Employment Type: Direct Hire

Salary: Starting at $80,000

Travel: Customer site visits approximately 1–2 times per week

About the Opportunity

Our client is seeking a Quality Engineer to join a growing automotive organization in Troy, MI. This position will serve as a primary customer quality liaison for OEM and Tier 1 customers across North America, taking ownership of customer quality concerns from initial notification through final resolution.

The Quality Engineer will regularly interact with customers at their manufacturing facilities to investigate field concerns and failed parts while coordinating with Quality, Engineering, and Manufacturing teams across international locations. This is an excellent opportunity for an automotive quality professional who enjoys customer interaction, problem-solving, and taking ownership of quality issues.

Responsibilities

• Serve as a primary customer quality contact for OEM and Tier 1 customers.
• Visit customer manufacturing facilities to investigate quality concerns and failed parts.
• Manage customer quality issues from initial notification through resolution.
• Conduct warranty reviews and support investigations of field-related quality concerns.
• Coordinate root cause analysis, containment, corrective actions, and 8D follow-up.
• Utilize APQP, 8D, 5 Why, Poka-Yoke, and other quality methodologies to identify and resolve issues.
• Partner with Quality, Engineering, and Manufacturing teams across multiple international locations.
• Maintain consistent communication with customers regarding investigations, corrective actions, and resolution timelines.
• Escalate quality concerns and follow up with manufacturing facilities to drive timely responses.
• Work professionally with customers during urgent or escalated quality situations.
• Provide occasional evening support when critical customer quality issues require additional attention.
• Utilize statistical quality tools to analyze quality concerns and support continuous improvement

Qualifications

• 2–3 years of automotive Quality Assurance or Quality Engineering experience.
• Experience within a Tier 1 automotive environment.
• Direct OEM customer-facing quality experience.
• Experience traveling to OEM manufacturing facilities to diagnose and resolve customer quality issues.
• Working knowledge of APQP, Poka-Yoke, 8D, 5 Why, root cause analysis, containment, and corrective action processes.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work with urgency and manage multiple customer quality concerns.
• Ability to coordinate effectively with international and cross-functional teams.
• Proficiency with Microsoft Office.

Preferred Qualifications

• Previous experience supporting Ford, Stellantis, or General Motors.
• Experience utilizing statistical quality tools.
• Familiarity with Korean manufacturing and quality systems.
• Korean language skills are a plus.
• 401(k) with a 4% company match after one month.
• Company-covered medical, dental, and vision insurance.
• Company-paid life insurance with no employee contribution.
• Performance-based bonus opportunity.
• Potential for future advancement into quality leadership as the organization continues to grow.