Automotive Product Support Specialist: Warranty & Tech Help

ARB 4x4 Accessories USA; Auburn (WA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

10 paid holidays per calendar year

Accrued leave - 8 paid sick days and 10 vacation days

Job summary

An automotive accessories company in Auburn, WA seeks a motivated Product Support Specialist. The role involves responding to customer inquiries, assisting with product-related questions, and conducting market research. Ideal candidates should possess automotive knowledge and strong communication skills. This full-time position offers competitive hourly pay and benefits including medical, dental, and paid leave.

Qualifications

• Preferred automotive industry experience.
• Ability to diagnose defective products.
• Must have strong analytical skills.

Responsibilities

• Respond to emails efficiently and professionally.
• Assist customers with vehicle-specific questions.
• Conduct market research to understand product comparisons.

Skills

Automotive industry experience

Knowledge of vehicle drivetrains

Excellent written and verbal skills

Strong analytical skills

Courteous and professional phone presence

Tools

Zendesk

JDE software

Job description

An automotive accessories company in Auburn, WA seeks a motivated Product Support Specialist. The role involves responding to customer inquiries, assisting with product-related questions, and conducting market research. Ideal candidates should possess automotive knowledge and strong communication skills. This full-time position offers competitive hourly pay and benefits including medical, dental, and paid leave.