On-Site Auto Tech Support & Customer Service Pro

Toyota of Renton; Bonney Lake (WA); On-site; USD 40,000 - 50,000; Full time

Job summary

A trusted auto dealership is seeking a Customer Service Technical Support representative in Bonney Lake, WA. This full-time on-site position focuses on assisting customers with technical inquiries and providing excellent service to ensure satisfaction. Responsibilities include managing customer interactions over the phone and in person, resolving concerns, and maintaining a positive customer experience. Candidates should possess strong communication and problem-solving skills. A high school diploma or equivalent is required, with experience in the automotive industry preferred.

Qualifications

• Proficiency in Customer Support and Customer Service.
• Strong skills in Customer Experience management.
• Ability to resolve customer concerns effectively.

Responsibilities

• Assist customers with technical inquiries.
• Provide excellent service to ensure customer satisfaction.
• Manage customer interactions over the phone and in person.

Skills

Customer Support

Customer Service

Customer Satisfaction

Customer Experience management

Phone Etiquette

Communication skills

Problem-solving skills

Interpersonal skills

Team collaboration

Adaptability to fast-paced environments

Education

High school diploma or equivalent

Certifications or training in customer service

Job description

A trusted auto dealership is seeking a Customer Service Technical Support representative in Bonney Lake, WA. This full-time on-site position focuses on assisting customers with technical inquiries and providing excellent service to ensure satisfaction. Responsibilities include managing customer interactions over the phone and in person, resolving concerns, and maintaining a positive customer experience. Candidates should possess strong communication and problem-solving skills. A high school diploma or equivalent is required, with experience in the automotive industry preferred.