Automotive Parts Specialist: Fast-Paced Counter & Inventory

Balise Auto; Wilbraham (MA); On-site; USD 36,000 - 48,000; Full time

Job summary

Balise Auto is seeking a Parts Counter Associate to support mechanics and customers with parts purchases and related services. You will price, bill, and track parts through the service department, ensuring accurate records and timely processing.

Responsibilities include using electronic catalogs, locating parts, processing warranty claims, and coordinating with service teams. The role requires attention to detail, teamwork, and a customer-first approach within a dealership setting.

Qualifications

• Experience in parts counter, inventory, or related automotive role is required.
• Strong customer service and communication skills.
• Ability to follow policies for warranty parts claims and returns.

Responsibilities

• Assist mechanics and customers with parts purchases using catalogs or manuals.
• Process payments and ensure correct billing through service department.
• Look up part numbers, check stock, place orders for out-of-stock items.
• Prepare and ship parts orders and manage back-ordered parts.
• Keep parts counter and stockroom clean and organized.

Skills

Customer service

Attention to detail

Forklift operation

Tools

Electronic catalogs

Parts manuals

Job description

Balise Auto is seeking a Parts Counter Associate to support mechanics and customers with parts purchases and related services. You will price, bill, and track parts through the service department, ensuring accurate records and timely processing.

Responsibilities include using electronic catalogs, locating parts, processing warranty claims, and coordinating with service teams. The role requires attention to detail, teamwork, and a customer-first approach within a dealership setting.