Auto Parts Counter & Customer Service Specialist

Fields Motorcars; Glenview (IL); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Employee vehicle purchase plans

Product/service discounts

Saturday lunches

Job summary

Fields Auto Group is seeking a dynamic Parts Counter Person to join our team, support operations, and deliver exceptional customer experiences. We are a family-owned business guided by core values of safety, integrity, courtesy, presentation, and efficiency.

The role encompasses customer service, parts lookup, collaboration with service teams, and accurate processing of transactions. A fast-paced dealership environment and internal promotion opportunities are highlighted features of this

Qualifications

• High school diploma or equivalent.
• Auto parts sales experience is highly preferred.
• Strong organizational, time management, and communication skills.
• Ability to read technical documents (safety rules, manuals) and calculate figures (discounts, percentages, commissions).

Responsibilities

• Greet customers, answer phone calls, provide accurate price quotes, and manage the sales process from start to finish.
• Read and interpret parts catalogs, locate out-of-stock items from outside sources, and place emergency orders when necessary.
• Review body shop estimates to verify part accuracy and ensure all internal requests are properly billed to service repair orders.
• Pull and fill orders from stock, perform weekly bin checks, and notify the Parts Manager of out-of-stock items or critical shop materials.
• Receive payments from retail customers and obtain proper credit authorizations.

Skills

Organizational skills

Time management

Communication

Education

High school diploma

Job description

Fields Auto Group is seeking a dynamic Parts Counter Person to join our team, support operations, and deliver exceptional customer experiences. We are a family-owned business guided by core values of safety, integrity, courtesy, presentation, and efficiency.

The role encompasses customer service, parts lookup, collaboration with service teams, and accurate processing of transactions. A fast-paced dealership environment and internal promotion opportunities are highlighted features of this