Automotive Parts Specialist | Customer Service & Tech

O'Reilly Auto Parts; Orrville (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Stock Purchase Plan

Tuition Assistance

Job summary

O’Reilly Auto Parts in Orrville, OH is seeking a Parts Specialist to deliver high level service to retail and installer customers while supporting store management in daily tasks. This role emphasizes customer engagement, product knowledge, and accurate transactions.

You will greet customers, assist with merchandise selection, handle cash and credit payments, process returns, and help with inventory tasks such as stocking and planograms.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must multitask, handling phone and in-store customers simultaneously.

Responsibilities

• Greet customers and assist in merchandise selection.
• Serve professional customers as needed and directed.
• Handle cash, checks, and card transactions securely.
• Process exchanges and returns per policy.
• Address and resolve customer complaints politely.
• Assist with stock, planograms, and inventory tasks.
• Perform store operations and training as required.
• Occasionally drive a delivery vehicle when needed.

Skills

Customer Service

Multitasking

Bilingual

Spanish language

Education

ASE certification

Job description

O’Reilly Auto Parts in Orrville, OH is seeking a Parts Specialist to deliver high level service to retail and installer customers while supporting store management in daily tasks. This role emphasizes customer engagement, product knowledge, and accurate transactions.

You will greet customers, assist with merchandise selection, handle cash and credit payments, process returns, and help with inventory tasks such as stocking and planograms.