Automotive Parts Specialist - Customer Service & Support

O'Reilly Automotive; Henderson (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Henderson, NC is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management with daily tasks.

You will greet customers, assist in merchandise selection, and collaborate with managers and service specialists to meet customer needs. The role emphasizes accuracy in transactions and responsive problem-solving.

Qualifications

• Provide outstanding, friendly, and professional customer service.
• Able to multitask between phone, in-store, and checkout.
• Familiarity with automotive parts is a plus (desirable).

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Promote and follow company service programs (Hi-5, Low Price Guarantee, etc.).
• Assist professionals and installers as needed.
• Answer store phone calls and quote prices per policy.
• Manage cash drawer and process payments securely.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O'Reilly Auto Parts in Henderson, NC is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management with daily tasks.

You will greet customers, assist in merchandise selection, and collaborate with managers and service specialists to meet customer needs. The role emphasizes accuracy in transactions and responsive problem-solving.