Automotive Parts Specialist — Customer Service Pro

O'Reilly Auto Parts; Sunnyside (WA); Vor Ort; USD 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Competitive wages

401k from Day One

Medical insurance

Dental & Vision

Stock purchase plan

Tuition support

Career growth

Zusammenfassung

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role also supports store management with assigned tasks and daily operations.

The position emphasizes greeting customers, assisting with merchandise selection, handling cash transactions, and maintaining store standards while applying company service programs and policies.

Qualifikationen

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Aufgaben

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet customers and assist them in selecting merchandise in a friendly manner.
• Support managers and installer service staff in assisting professional customers as needed.
• Complete required company training relevant to the position.
• Answer store calls, look up parts and prices, and quote items per policy.
• Process exchanges and returns for credit per policy and handle complaints gracefully.
• Assist with image maker, planogram updates, stocking, and fronting duties.
• Perform daily operational tasks including freight receival and inventory counts.
• Operate store equipment after training and company requirements.

Kenntnisse

Customer service

Multitasking

Cash handling

Jobbeschreibung

O'Reilly Auto Parts is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role also supports store management with assigned tasks and daily operations.

The position emphasizes greeting customers, assisting with merchandise selection, handling cash transactions, and maintaining store standards while applying company service programs and policies.