Automotive Parts Specialist - Customer Service & Growth

O'Reilly Auto Parts; Dearborn (MI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers in a fast-paced store environment.

Responsibilities include assisting customers, handling transactions, processing returns, supporting management, and performing daily store duties. Bilingual candidates are encouraged to apply, with a focus on accuracy and friendly support.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging systems, and automotive sales or service.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Assist professional customers as needed and directed.
• Process exchanges and returns per policy.
• Answer store phone calls and look up parts, quote prices, and suggest related items.
• Maintain cash drawer and process transactions accurately.

Skills

Customer service

Multitasking

Alphanumeric matching

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide exceptional service to retail and installer customers in a fast-paced store environment.

Responsibilities include assisting customers, handling transactions, processing returns, supporting management, and performing daily store duties. Bilingual candidates are encouraged to apply, with a focus on accuracy and friendly support.