Automotive Parts Specialist – Customer Experience & Tech Expert

Genuine Parts Company; Vacaville (CA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company in Vacaville, CA is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process automotive parts using catalogs and POS systems, while advising customers on technical product questions.

You will maintain product knowledge, support sales programs, and assist with stock orders, cycle counts, and overall store operations to ensure high customer satisfaction and

Qualifications

• High School Diploma or equivalent.
• Strong communication, interpersonal, and organizational skills.
• Ability to understand and accurately identify part numbers and product codes.
• Customer-focused mindset with ability to work efficiently in a fast-paced environment.
• ASE Parts Specialist certification is a plus.

Responsibilities

• Provide prompt, professional service to customers across in-store, phone, and dealer shops.
• Identify, source, and process parts orders using catalog and POS systems.
• Advise customers on technical product questions and recommend appropriate solutions.
• Maintain knowledge of products, warranties, sales programs, and company policies.
• Support store operations including stock orders, reporting discrepancies, and inventory control.

Skills

Customer service

Parts identification

Communication

Teamwork

Problem solving

Education

High school diploma

Tools

POS systems

TAMS catalog tools

Job description

Genuine Parts Company in Vacaville, CA is seeking a Senior Store Pro to deliver accurate, efficient, and courteous service across in-store, phone, and dealer shop channels. You will identify, source, and process automotive parts using catalogs and POS systems, while advising customers on technical product questions.

You will maintain product knowledge, support sales programs, and assist with stock orders, cycle counts, and overall store operations to ensure high customer satisfaction and