Automotive Parts Specialist – Customer Experience Focus

Genuine Parts Company; New Berlin (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in our retail store, representing the NAPA brand and delivering a high-quality customer experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a strong entry point or growth path within the organization, with responsibilities including

Qualifications

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Build relationships with customers to drive loyalty and repeat business.
• Assist with inventory control, receiving merchandise, stocking, and cycle counts.

Skills

Communication

Customer service

Problem solving

Willingness to learn

Education

High School Diploma or GED

Job description

Genuine Parts Company is seeking a Store Pro to serve as the primary contact for customers in our retail store, representing the NAPA brand and delivering a high-quality customer experience. You will provide automotive parts solutions, support both retail and wholesale customers, and contribute to store performance through product knowledge, responsiveness, and customer engagement.

This role offers a strong entry point or growth path within the organization, with responsibilities including