Automotive Parts Specialist & Customer Advocate

NAPA Auto Parts; Chestertown (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA Auto Parts in New York (Chestertown area) is seeking a Store Pro to deliver a high-quality customer experience in-store and for wholesale customers. You will use product knowledge and store systems to fulfill orders and support retail operations.

The role emphasizes responsive service, teamwork, and a proactive approach to improving store performance. Training and growth opportunities are available within the NAPA network.

Qualifications

• High School Diploma or GED is required.
• Strong verbal and written communication skills with a customer focus.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate and dispatch deliveries and prepare orders for customers and drivers.

Skills

Strong communication

Interpersonal skills

Problem-solving

Customer-focused mindset

Willingness to learn

Education

High School Diploma or GED

Tools

POS systems

Delivery management systems

Inventory/cataloging systems

Job description

NAPA Auto Parts in New York (Chestertown area) is seeking a Store Pro to deliver a high-quality customer experience in-store and for wholesale customers. You will use product knowledge and store systems to fulfill orders and support retail operations.

The role emphasizes responsive service, teamwork, and a proactive approach to improving store performance. Training and growth opportunities are available within the NAPA network.