Automotive Parts Specialist – Bilingual Customer Service Pro

O'Reilly Auto Parts; Pecos (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401k starting day one

Medical insurance

Dental insurance

Vision insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts is seeking a Parts Specialist to provide high level service to retail and installer customers and support store management. Bilingual candidates encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, processing transactions, handling returns, addressing complaints, and supporting store operations. The role emphasizes teamwork, strong customer focus, and ability to multitask in a fast-paced retail environment, with opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Process cash, checks, and credit card transactions accurately.
• Handle exchanges and returns for credit per policy and procedures.
• Address and resolve customer complaints in a courteous manner.
• Support store operations including shelf stocking, planogram updates, and image maker tasks.

Skills

Alphanumeric matching

Customer service

Multitasking

Education

ASE certification

Job description

O'Reilly Auto Parts is seeking a Parts Specialist to provide high level service to retail and installer customers and support store management. Bilingual candidates encouraged to apply.

Responsibilities include greeting customers, assisting with merchandise selection, processing transactions, handling returns, addressing complaints, and supporting store operations. The role emphasizes teamwork, strong customer focus, and ability to multitask in a fast-paced retail environment, with opportunities