Automotive Parts Specialist – Bilingual Customer Service

O'Reilly Auto Parts; Detroit (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

401k with match

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts in Detroit is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management in daily tasks.

You will greet customers, help them select parts, answer phones, look up prices, process transactions, and assist with stocking, planograms, and returns.

Bilingual candidates are encouraged to apply; the role offers growth opportunities, competitive wages, and benefits.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask across store and phone interactions.

Responsibilities

• Greet customers and assist with merchandise selection.
• Handle cash, checks, and card transactions securely.
• Process exchanges/returns per policy.
• Address customer complaints professionally.
• Assist with planogram updates, stocking shelves and imaging tasks.
• Participate in store operations and light diagnostics as trained.
• Assist with phone inquiries and price lookups.
• Occasionally drive a delivery vehicle as needed.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Education

ASE certification

Job description

O’Reilly Auto Parts in Detroit is seeking a Parts Specialist to deliver high-level service to retail and installer customers while supporting store management in daily tasks.

You will greet customers, help them select parts, answer phones, look up prices, process transactions, and assist with stocking, planograms, and returns.

Bilingual candidates are encouraged to apply; the role offers growth opportunities, competitive wages, and benefits.