Automotive Parts Specialist - Bilingual Customer Service

O'Reilly Auto Parts; Bullard (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitve wages & PTO

401k with employer contributions

Medical, Dental & Vision Insurance (HO

Stock Purchase Plan

Job summary

O’Reilly Auto Parts in Bullard, TX is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management, with bilingual candidates encouraged to apply and opportunities to grow within the company.

The position emphasizes greeting customers, assisting with merchandise, processing transactions, and resolving issues while maintaining store operations. Training and advancement are available in a collaborative environment.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Greet customers promptly and assist them in selecting merchandise.
• Assist professional customers including installers as needed.
• Answer store calls, look up parts, quote prices and offer related items.
• Process exchanges and returns per policy and maintain the cash drawer.
• Address and resolve customer complaints in a friendly manner.
• Support store operations: stocking, planograms, imaging, and routine tasks.

Skills

Customer service

Multitasking

Spanish language (desired)

Tools

Weatherly index system

Automotive cataloging

Job description

O’Reilly Auto Parts in Bullard, TX is seeking a Parts Specialist to deliver high levels of service to retail and installer customers. The role supports store management, with bilingual candidates encouraged to apply and opportunities to grow within the company.

The position emphasizes greeting customers, assisting with merchandise, processing transactions, and resolving issues while maintaining store operations. Training and advancement are available in a collaborative environment.