Automotive Parts Specialist - Bilingual & Customer-Driven

O'Reilly Auto Parts; Cleveland (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

401k with Employer Contributions (From

Medical, Dental, Vision Insurance

Wellbeing Programs

Tuition Assistance

Career Growth Opportunities

Job summary

O’Reilly Auto Parts seeks a parts specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with product selection, and support management with tasks. Bilingual candidates (Spanish) are encouraged to apply.

You will handle cash transactions, process exchanges, maintain stock, and assist with store operations, including occasional deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Bilingual candidates encouraged; Spanish is highly desired.
• Familiar with automotive parts and related systems is a plus.

Responsibilities

• Greet customers and assist with merchandise selection in-store.
• Support management and installers in serving professional customers.
• Handle cash, checks, and credit card transactions securely.
• Process exchanges and returns per company policy.
• Address customer complaints professionally and promptly.
• Assist with stock updates, planograms, and shelf replenishment.
• Perform in-store services (where permissible by state/local law).
• Occasionally drive a delivery vehicle when needed.
• All other duties as assigned.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish language (bilingual)

Education

High school diploma or equivalent

Tools

ASE certification

Job description

O’Reilly Auto Parts seeks a parts specialist to deliver high-level service to retail and installer customers. You will greet customers, assist with product selection, and support management with tasks. Bilingual candidates (Spanish) are encouraged to apply.

You will handle cash transactions, process exchanges, maintain stock, and assist with store operations, including occasional deliveries as needed.