Automotive Parts Specialist — Bilingual Customer Service

O'Reilly Auto Parts; Webb City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages / PTO

401k with employer contributions

Medical insurance

Wellbeing programs

Tuition assistance

Career growth

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide all retail and installer customers with a high level of service and to support store management in the accomplishment of assigned tasks.

Bilingual candidates are encouraged to apply, and you will greet customers, help them select merchandise, process transactions, and handle returns in accordance with policy.

You'll assist with daily image updates, stock, and occasional driving to support deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers in a friendly, courteous manner and assist with merchandise selection.
• Assist managers and installer service specialists for professional customers as needed.
• Process exchanges and returns for credit per company policy.
• Handle cash, checks, and credit card transactions accurately.
• Address and resolve customer complaints in a friendly manner.
• Stock shelves, update planograms, and perform daily operational tasks.
• Support on-store services (wipers, batteries, headlights) as trained.
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Outstanding customer service

Multitasking

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide all retail and installer customers with a high level of service and to support store management in the accomplishment of assigned tasks.

Bilingual candidates are encouraged to apply, and you will greet customers, help them select merchandise, process transactions, and handle returns in accordance with policy.

You'll assist with daily image updates, stock, and occasional driving to support deliveries as needed.