Automotive Parts Specialist

NAPA; Irving (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

NAPA in Irving, TX seeks a Customer Service Associate to deliver automotive parts solutions and exceptional service. You will engage customers, support teammates with product knowledge, and operate POS and catalog systems in a fast-paced retail environment.

Responsibilities include inventory support, order fulfillment, and maintaining store standards while building loyal customer relationships for repeat business.

Qualifications

• High School Diploma or GED required.
• Strong communication and customer-service mindset.
• Willingness to learn automotive parts and systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Build relationships to drive loyalty and repeat business.
• Assist with inventory control and cycle counts.
• Maintain a clean, safe, and welcoming store environment.
• Support store operations with transactions and inquiries.

Skills

Communication skills

Interpersonal skills

Customer focus

Willingness to learn

Leadership

Problem-solving

Accountability

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

NAPA in Irving, TX seeks a Customer Service Associate to deliver automotive parts solutions and exceptional service. You will engage customers, support teammates with product knowledge, and operate POS and catalog systems in a fast-paced retail environment.

Responsibilities include inventory support, order fulfillment, and maintaining store standards while building loyal customer relationships for repeat business.