Automotive Parts Pro — Customer-First Store Specialist

Genuine Parts Company; Buford (GA); On-site; USD 17,000 - 28,000; Full time

Job summary

Genuine Parts Company operates a NAPA-branded store where the Store Pro acts as the primary customer contact, delivering automotive parts solutions and a high-quality shopping experience. This role supports both retail and wholesale customers, contributing to store performance through product knowledge and responsive service.

The position emphasizes accurate parts identification, efficient order fulfillment, and strong teamwork within the store's operations, with ongoing opportunities for growth

Qualifications

• High School Diploma or GED
• Strong communication and interpersonal skills
• Customer-focused mindset with good listening and problem-solving abilities
• Willingness to learn automotive parts and technology systems

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers
• Deliver a consistently positive and engaging customer experience
• Utilize product knowledge to assist customers and support team members
• Operate systems including POS, inventory/catalog tools, and communication devices
• Maintain high energy and customer focus in a fast-paced retail environment
• Support store operations including transactions, inquiries, and general workflow
• Build relationships with customers to drive loyalty and repeat business
• Coordinate deliveries and pull/prepare orders for customers and drivers
• Assist with inventory control activities and maintain accurate records
• Contribute to store performance, merchandising, and efficiency
• Support continuous improvement initiatives related to store processes and standards

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Willingness to learn automotive parts

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Delivery management systems

Job description

Genuine Parts Company operates a NAPA-branded store where the Store Pro acts as the primary customer contact, delivering automotive parts solutions and a high-quality shopping experience. This role supports both retail and wholesale customers, contributing to store performance through product knowledge and responsive service.

The position emphasizes accurate parts identification, efficient order fulfillment, and strong teamwork within the store's operations, with ongoing opportunities for growth