Automotive Parts Pro: Customer-Focused Fulfillment

NAPA; Lilburn (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

NAPA is seeking a Store Associate to be the primary contact for customers in Lilburn, GA. You will provide automotive parts solutions, support both retail and wholesale customers, and drive store performance through product knowledge and responsive service.

You will operate POS and inventory/catalog tools, assist with orders and deliveries, maintain a safe, welcoming environment, and build relationships to encourage loyalty and repeat business.

Qualifications

• High School Diploma or GED is required.
• Valid Driver’s License is required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.
• Preferred: experience in automotive, retail, or parts environments.
• ASE certification is not required but helpful.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain inventory, perform cycle counts, and ensure accurate records.
• Support store operations, transactions, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Coordinate deliveries and assist with order fulfillment.
• Maintain a clean, safe, and welcoming store environment.

Skills

Strong communication

Customer-focused mindset

Willingness to learn

Leadership

Education

High School Diploma or GED

ASE Certification (not required)

Tools

POS systems

Inventory/cataloging systems

Delivery management systems

Job description

NAPA is seeking a Store Associate to be the primary contact for customers in Lilburn, GA. You will provide automotive parts solutions, support both retail and wholesale customers, and drive store performance through product knowledge and responsive service.

You will operate POS and inventory/catalog tools, assist with orders and deliveries, maintain a safe, welcoming environment, and build relationships to encourage loyalty and repeat business.