Automotive Parts Expert & DIY Support Pro

Advance Auto Parts Inc.; Chapel Hill (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Retail Parts Pro in Florida to support the DIY business with expert automotive parts knowledge, store system proficiency and advanced identification skills.

You will source parts from multiple channels and assist customers in selecting the right solutions. Key duties include facilitating in-store and phone sales, handling DIY services such as battery installations and wiper changes, and maintaining high standards of customer service and store appearance.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past customer transactions.
• Must have a valid driver's license.
• Ase certification preferred, but not required.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management.

Responsibilities

• Facilitate selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)
• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Skills

Auto parts knowledge

Sales experience

Customer service

Parts lookup systems

POS systems

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts Inc. is seeking a Retail Parts Pro in Florida to support the DIY business with expert automotive parts knowledge, store system proficiency and advanced identification skills.

You will source parts from multiple channels and assist customers in selecting the right solutions. Key duties include facilitating in-store and phone sales, handling DIY services such as battery installations and wiper changes, and maintaining high standards of customer service and store appearance.