Automotive Parts & Customer Experience Specialist

Genuine Parts Company; Eno (CO); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

Genuine Parts Company in Colorado Springs is seeking a Store Pro to serve as the primary contact for customers in the NAPA store, delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers. You will support store performance through knowledge, responsiveness, and a strong customer focus in a fast-paced environment.

The role offers an entry point or growth path within the organization, with responsibilities spanning sales, order fulfillment, and

Qualifications

• Strong communication and interpersonal skills to assist customers.
• Willingness to learn automotive parts and systems.
• Customer-focused mindset with problem-solving abilities.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive customer experience in a fast-paced store.
• Utilize product knowledge to assist customers and teammates.
• Operate POS, inventory/catalog tools, and communication devices.
• Support store operations including transactions and general workflow.
• Build relationships to drive loyalty and repeat business.
• Coordinate and dispatch deliveries, prep orders for customers and drivers.

Skills

Communication skills

Interpersonal skills

Customer service mindset

Problem solving

Education

High School Diploma or GED

Tools

POS systems

Inventory/catalog tools

Job description

Genuine Parts Company in Colorado Springs is seeking a Store Pro to serve as the primary contact for customers in the NAPA store, delivering high-quality automotive parts solutions and engaging with both retail and wholesale customers. You will support store performance through knowledge, responsiveness, and a strong customer focus in a fast-paced environment.

The role offers an entry point or growth path within the organization, with responsibilities spanning sales, order fulfillment, and