Automotive Parts Counter Specialist – Customer Focused

BMW of Asheville; Lynnwood (WA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) plan

Paid time off

Paid training

Employee vehicle purchase

Wellness program

Saturday lunches

Product/service discounts

Job summary

Fields Mercedes Benz of Lynnwood is seeking energetic team members to join our dealership and help provide premium customer service while building life-long relationships with customers and fellow team members. We are a family-owned operation focused on safety, integrity, courtesy, presentation and efficiency, offering growth and internal promotion in a collaborative environment.

Join a culture that supports development through training, competitive pay, and a comprehensive benefits package

Qualifications

• Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Ability to speak effectively before groups of customers or employees.
• Ability to handle problems with several concrete variables in standardized situations.

Responsibilities

• Assist customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials and expose them to the full product line.
• Answer phone calls, provide price quotes and other information.
• Review body shop estimates to ensure pricing aligns with the estimate.
• Provide a high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify parts manager of out-of-stock parts or urgent needs.
• Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
• Notify service advisor and customer when special ordered parts arrive.
• Follow up on back-ordered parts.
• Verify will-call and back-order files and manage returns or stock as needed.
• Replenish assigned inventory daily.
• Ensure all internal requests for parts are billed on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Ensure that all charge sales are signed by the customer.
• Ensure customers receive their copy of the invoice.
• Issue credit for parts returned with proper invoicing.
• Maintain orderly records of repair orders, invoices, insurance estimates, and special order parts.
• Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Clean computer terminals and printers daily.
• Participate in all training programs made available.
• Stay current on new products and updates.
• Participate with the parts manager in maintaining a lost sales tracking program.

Skills

Arithmetic proficiency

Public speaking

Problem solving

Job description

Fields Mercedes Benz of Lynnwood is seeking energetic team members to join our dealership and help provide premium customer service while building life-long relationships with customers and fellow team members. We are a family-owned operation focused on safety, integrity, courtesy, presentation and efficiency, offering growth and internal promotion in a collaborative environment.

Join a culture that supports development through training, competitive pay, and a comprehensive benefits package