Automotive Parts Counter Specialist | Customer-Centric Sales

Genuine Parts Company; Charlotte (NC); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

The Store Pro at Genuine Parts Company, representing the NAPA brand in a retail store, serves as the primary contact for customers and delivers high-quality automotive parts solutions. The role supports both retail and wholesale customers and contributes to store performance through knowledge, responsiveness, and customer engagement.

This position offers a strong entry point or growth path within the organization, emphasizing customer experience, teamwork, and adherence to store standards in a

Formación

• High School Diploma or GED.
• Valid Driver’s License.
• Strong communication and interpersonal skills.
• Customer-focused with strong listening and problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsabilidades

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Utilize product knowledge to assist customers and support team members.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Support store operations including transactions, inquiries, and general workflow.
• Build relationships with customers to drive loyalty and repeat business.
• Utilize delivery management systems to coordinate and dispatch deliveries, pull and prepare orders for customers and drivers, and support efficient logistics and fulfillment operations.
• Perform general housekeeping, cleaning, and organizational tasks to maintain a safe, professional, and welcoming store environment.
• Assist with inventory control activities, including receiving merchandise, stocking shelves, conducting cycle counts, and helping maintain accurate inventory records.
• Contribute to various store operations and team support tasks as needed to optimize store performance, merchandising, and overall efficiency.
• Support continuous improvement initiatives related to store processes and operational standards.

Conocimientos

Communication skills

Customer focus

Problem solving

Teamwork

Educación

High School Diploma or GED

Driver's license

Herramientas

POS systems

Inventory tools

Descripción del empleo

The Store Pro at Genuine Parts Company, representing the NAPA brand in a retail store, serves as the primary contact for customers and delivers high-quality automotive parts solutions. The role supports both retail and wholesale customers and contributes to store performance through knowledge, responsiveness, and customer engagement.

This position offers a strong entry point or growth path within the organization, emphasizing customer experience, teamwork, and adherence to store standards in a