Automotive Parts Counter Associate

Ken Garff Automotive Group; Lihue (HI); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

Paid training

Competitive compensation package

401k with company match

Paid Time Off

Medical, Dental, Vision

Short/Long-term disability

AD&D and Life Insurance

Year-end bonus program

Employee discounts

Job summary

Ken Garff Automotive Group’s Aloha Kia Kauai dealership is seeking a Parts Front Counter Sales Associate to support customers with parts needs and promote branded parts.

You will handle complaints tactfully, maintain accurate inventory records, and coordinate displays with sales leadership while contributing to a positive, customer-focused culture.

Qualifications

• 2+ years of experience in an automotive parts department preferred.
• Ability to read and comprehend job-related instructions (electronic or paper).
• Deals creatively and logically with problems while showing empathy for customers.

Responsibilities

• Handle customer complaints tactfully and promptly per dealership guidelines.
• Encourage sales of branded parts.
• Improve efficiency of customer/Parts Department interactions and transactions.
• Maintain accuracy between inventory records and computer system.
• Refresh accessory displays and coordinate with Sales Manager to ensure availability of accessories.
• Monitor workflow in the parts department and support timely completion of work.
• Make warranty and billing adjustments as needed.
• Track backorders and ensure timely deliveries.
• Ensure purchases are properly accounted for before payment.
• Tag parts to ensure full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify special-order customers when parts arrive.

Skills

Customer service

Communication

Problem solving

Empathy

Education

High School diploma

Tools

Computer skills

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Aloha Kia Kauai, a Ken Garff Automotive Dealership, is currently looking for a talented Parts Front Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

Here’s why you’ll want to work here:

• Paid training and real career growth
• Competitive compensation package
• Compensation: Average - $37,500-$65,000+ yearly
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify all special-order customers upon arrival of parts.

Here’s what you’ll need:

• 2 or more years of experience in an automotive parts department preferred
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• High School diploma or equivalent required
• Must have the ability to move about the parts department and have computer skills
• Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
• A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer (( We Hear You ))

You’re in for a great ride (excuse the car metaphor) We’re not your standard dealership or group of dealerships and we’re pretty darn proud of that. We’re out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.