Automotive Parts Counter Associate

Ken Garff Automotive Group; Culver City (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid training

Career growth

Competitive compensation

Medical, Dental, Vision

401k with Company match

Paid Time Off

Year-end bonus (Garff Giveback)

Employee discounts on Vehicle Purchase

Job summary

Ken Garff Automotive Group's Culver City Toyota dealership is seeking a talented Parts Counter Sales Associate to assist customers with parts needs, process orders, and resolve inquiries with care and accuracy. Responsibilities include maintaining inventory accuracy, promoting branded parts, and ensuring smooth workflows within the Parts Department while delivering friendly, solution-focused service.

This role offers paid training, comprehensive benefits, and opportunities for career growth

Qualifications

• High school diploma or equivalent required.
• 2+ years in automotive parts department preferred.
• Read and comprehend instructions, electronic or paper-based.
• Ability to move about parts department and lift up to 50 lbs.
• Valid in-state driver’s license with good driving record.
• Ability to meet the physical requirements of the role (lift over 50 lbs).
• A valid in-state driver's license and a good driving record per company standards.

Responsibilities

• Handle customer complaints tactfully and promptly according to dealership guidelines.
• Encourage sale of branded parts.
• Improve efficiency of customer/Parts Department interactions.
• Maintain inventory accuracy and proper computer records.
• Refresh displays and coordinate with Sales Manager to ensure accessory vehicle availability.
• Monitor workflow to ensure timely completion and meet technician needs.
• Make warranty and billing adjustments as needed.
• Track backorders and ensure timely deliveries.
• Ensure all purchases are properly accounted for before payment.
• Tag parts to secure full credit from factory.
• Assist in collecting overdue accounts and notify special-order customers on arrival of parts.
• Notify special-order customers upon arrival of parts.

Skills

Customer service

Empathy

Problem solving

Communication

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Culver City Toyota, a Ken Garff Automotive Dealership, is currently looking for a talented Parts Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here’s why you’ll want to work here:

Paid training and real career growth Competitive compensation package Pay: $16.50 + COMMISSION Great people with a great culture Paid Time Off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance Year-end bonus program for all employees (Garff Giveback) Employee discounts on Vehicle Purchase, Parts, Service and More!

Here’s what you’ll be doing:

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines; deals directly with customer complaints stemming from parts issues.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions.
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible.
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify all special-order customers upon arrival of parts.

Here’s what you’ll need:

• 2 or more years of experience in an automotive parts department preferred
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• High School diploma or equivalent required
• Must have the ability to move about the parts department and have computer skills
• Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
• A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer (( We Hear You ))

You're in for a great ride (excuse the car metaphor) We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress. For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.