Automotive Parts Counter

Mercedes-Benz of Gilbert; Gilbert (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

A local auto dealership in Gilbert is looking for a Parts Dept Associate to assist customers and manage part orders. Responsibilities include providing customer service, handling orders, and ensuring accurate billing. Ideal candidates have dealership experience and strong organizational skills. This is a full-time entry-level position offering great growth potential.

Qualifications

• 1 year or more dealership Parts Dept experience.
• Strong organizational skills and attention to detail.
• Possess a clean driving record and valid driver’s license.

Responsibilities

• Assist customers with a friendly attitude.
• Provide price quotes to customers.
• Fill orders and notify manager of stock issues.

Skills

Customer service

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

Come join the family at Mercedes-Benz of Gilbert. We are expanding our Parts Dept!

Responsibilities

• Assists all customers in a friendly “how can I help you?” attitude.
• Answer phone calls, providing customers with price quotes and other information
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Prepare order for daily shipment, delivery, or pick up.
• Continuous follow-up on back-ordered parts.
• Review body shop estimates to ensure accuracy of parts needed and verify pricing.
• Ensure internal parts requests are billed accurately on service repair orders.
• Receive payment from customers, or obtain credit authorization.
• Provide exceptional service to internal and external customers.

Qualifications and Experience

• 1 year or more dealership Parts Dept experience
• High school diploma or equivalent is required.
• Nothing but the best character and attitude
• Strong organizational skills, detail oriented, thorough and precise.
• Possess a clean driving record and valid driver’s license.
• Willing to submit to a pre-employment background check and drug screening.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Motor Vehicle Manufacturing