Automotive Parts Associate — Customer Experience Pro

NAPA; Woodbridge (VA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Employee stock purchase plan

Tuition reimbursement

Wellness programs

Job summary

NAPA is seeking a Store Associate in Woodbridge, VA to serve as the primary contact for customers and deliver a high-quality experience. You will apply product knowledge to assist both retail and wholesale buyers, process transactions, and support logistics in a fast-paced store.

The role emphasizes strong customer service, accuracy in parts identification, and teamwork with Inventory/Operations staff. A driver’s license and willingness to learn are required.

Qualifications

• High School Diploma or GED required.
• Valid Driver’s License required.
• Strong communication and interpersonal skills.
• Customer-focused mindset with problem-solving abilities.
• Willingness to learn automotive parts and technology systems.

Responsibilities

• Provide accurate automotive parts solutions to retail and wholesale customers.
• Deliver a consistently positive and engaging customer experience.
• Operate POS, inventory/catalog tools, and communication devices.
• Maintain high energy and customer focus in a fast-paced retail environment.
• Build relationships with customers to drive loyalty and repeat business.
• Assist with inventory control, receiving, stocking, and cycle counts.

Skills

Customer service

Communication skills

Problem-solving

Willingness to learn parts/systems

Education

High School Diploma or GED

Tools

POS systems

Inventory/cataloging systems

Job description

NAPA is seeking a Store Associate in Woodbridge, VA to serve as the primary contact for customers and deliver a high-quality experience. You will apply product knowledge to assist both retail and wholesale buyers, process transactions, and support logistics in a fast-paced store.

The role emphasizes strong customer service, accuracy in parts identification, and teamwork with Inventory/Operations staff. A driver’s license and willingness to learn are required.