Automotive Parts Advisor

G502 KGA-FLG, LLC; Webster (TX); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Competitive pay

401k with company match

Healthcare package

Year-end bonus

Descrizione del lavoro

Big Star Dodge, a Ken Garff Automotive Dealership, is hiring a Parts Front Counter Sales Associate to deliver friendly service, process parts orders, and support inventory accuracy in a fast-paced setting.

You will handle customer inquiries, upsell branded parts, tag items, and coordinate with the Sales Manager to ensure timely availability of accessories, while upholding our values of respect, teamwork, and honesty.

Competenze

• 2+ years of experience in an automotive parts department preferred.
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based.
• Deals creatively and logically with problems while showing empathy for customers.
• High School diploma or equivalent required.
• Must have the ability to move about the parts department and have computer skills.
• Able to meet the physical requirements of the role (lift over 50lbs).
• Valid in-state driver's license and good driving record per company standards.

Mansioni

• Ensure customer complaints are handled tactfully, promptly and according to guidelines; deals with complaints stemming from parts issues.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions.
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager to ensure an accessory vehicle is available.
• Monitor workflow in the parts department and intervene to ensure timely completion and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received quickly.
• Ensure dealership purchases are properly accounted for before payment is made and parts are tagged for full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify all special-order customers upon arrival of parts.

Conoscenze

Automotive parts experience

Customer service

Reading comprehension

Computer skills

Formazione

High School diploma or equivalent

Strumenti

Inventory software

Descrizione del lavoro

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We're not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Big Star Dodge , a Ken Garff Automotive Dealership, is currently looking for a talented Parts Front Counter Sales Associate that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

Here's why you'll want to work here:

• Paid training and real career growth
• Competitive compensation package
• Great people with a great culture
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!

Here's what you'll be doing:

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify all special-order customers upon arrival of parts.

Here's what you'll need:

• 2 or more years of experience in an automotive parts department preferred
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
• High School diploma or equivalent required
• Must have the ability to move about the parts department and have computer skills
• Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)
• A valid in-state driver's license and a good driving record, per company standards

We are an Equal Opportunity Employer

(( We Hear You ))