Automotive Parts Advisor

Diehl Auto Group; Grove City (Mercer County); On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Advisor to join their team in Grove City. In this role, you will be the go-to expert for providing vehicle parts and merchandise, ensuring that customers receive exceptional service with every interaction. Your strong interpersonal skills and automotive parts knowledge will be crucial as you assist customers and coordinate with the Body Shop & Service Team. This position offers a great opportunity for someone who is self-motivated and eager to contribute to customer satisfaction in a fast-paced environment. If you have a passion for the automotive industry and enjoy helping others, this role is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401(k) with Employer Match

Employee Discounts

Qualifications

• Experience in retail/wholesale automotive parts industry is preferred.
• Must be highly self-motivated and focused on customer satisfaction.

Responsibilities

• Provide vehicle parts and merchandise to customers with exceptional service.
• Order and manage parts inventory while maintaining a clean workspace.

Skills

Customer Service

Interpersonal Skills

Automotive Parts Knowledge

Self-Motivation

Education

High School Diploma

Tools

Autosoft

Job description

Diehl Automotive of Grove City has an immediate opening for a professional parts advisor.

Successful candidates will have experience in the retail/wholesale automotive parts industry, be highly motivated and focused on customer satisfaction. GM and Chrysler experience is helpful, as well as some experience with Autosoft.

Responsibilities:

• Be responsible for providing vehicle parts and merchandise to customers while providing exceptional customer service.
• Answer telephone and greet customers in a friendly and professional manner.
• Communicate effectively with customers and vendors via phone, in-person or email.
• Assist customers by answering questions, and providing assistance as requested in a quick, friendly and professional manner.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Interact with the Body Shop & Service Team to coordinate parts for vehicle repair and service.
• Order parts from suppliers based on Service Team and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Check quantity and condition of goods received against invoices and purchase orders.
• Check number and unit cost as well as total billing for charges against proper records.
• Specify parts accurately.
• Process core returns, parts warranties and parts returns as necessary.

Qualifications:

• Prior experience in retail/wholesale automotive parts industry helpful
• Highly self-motivated
• Focused on customer satisfaction and strong interpersonal skills
• Must have a valid driver's license

Benefits offered:

• Available Health insurance
• Available Vision and Dental insurance
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• 401(k) with employer match
• Employee discounts