Automotive Operations Coach for Dealer Performance

MSX International; Fargo (ND); On-site; USD 55,000 - 90,000; Full time

Job summary

MSX International is seeking an Operations Specialist to evaluate dealer fixed operations, identify inefficiencies, and recommend performance improvements. You will coach dealer staff on sales techniques and customer service standards, monitor progress, and document outcomes.

Travel to dealer locations for on-site support and collaboration with management are essential to drive continuous improvement. Ideal candidates bring proven dealer operations experience, strong analytics, and excellent

Qualifications

• Proven experience in dealer or aftermarket automotive service operations.
• Strong coaching and mentoring skills to motivate dealer staff.
• Excellent analytical skills to evaluate performance metrics.
• Strong communication and interpersonal skills.
• Ability to travel to dealer locations for on-site support.
• Knowledge of dealer fixed operations and business objectives.
• Experience implementing customer service best practices and sales techniques.
• Ability to work independently and manage multiple priorities.
• Ability to leverage relationships to drive change.

Responsibilities

• Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for performance improvement.
• Coach and mentor dealer staff on sales techniques and customer service standards to achieve Dealer Business Plans and Ford objectives.
• Monitor dealer progress between support actions, providing ongoing feedback and support.
• Document actions taken and provide recommendations from on-site support visits.
• Implement best practices in customer service and sales techniques to enhance the overall customer experience.
• Track and report key performance metrics, identifying areas for improvement and celebrating successes.
• Collaborate with dealership management to develop and implement action plans for continuous improvement.

Skills

Dealer operations

Coaching

Analytical skills

Communication

Travel readiness

Education

Bachelor's degree (preferred)

High school diploma or GED

Job description

MSX International is seeking an Operations Specialist to evaluate dealer fixed operations, identify inefficiencies, and recommend performance improvements. You will coach dealer staff on sales techniques and customer service standards, monitor progress, and document outcomes.

Travel to dealer locations for on-site support and collaboration with management are essential to drive continuous improvement. Ideal candidates bring proven dealer operations experience, strong analytics, and excellent