Automotive Operations Coach & Performance Specialist

Msxinternational; Fargo (ND); On-site; USD 60,000 - 90,000; Full time

Job summary

MSX International is seeking an Operations Specialist to evaluate dealer fixed operations, identify inefficiencies, and recommend performance improvements. You will work closely with dealer staff to coach and mentor them on sales techniques and customer service standards to align with Dealer and OEM objectives.

You will monitor progress, document actions, and report key metrics, collaborating with dealership management to develop action plans for continuous improvement and to celebrate successes.

Qualifications

• Experience in dealer or aftermarket automotive service operations.
• Strong coaching and mentoring skills.
• Excellent analytical skills to evaluate performance metrics.
• Ability to travel to dealer locations for on-site support.
• Bachelor's Degree preferred; GED accepted.

Responsibilities

• Evaluate current dealer operations to identify inefficiencies and opportunities for improvement.
• Coach and mentor dealer staff on sales techniques and customer service to achieve Dealer Business Plans and Ford objectives.
• Monitor dealer progress and provide ongoing feedback and support between visits.
• Document actions taken and provide recommendations from on-site visits.
• Implement best practices in customer service and sales to enhance the customer experience.
• Track and report key performance metrics and celebrate improvements.
• Collaborate with dealership management to develop action plans for continuous improvement.

Skills

Coaching staff

Analytical skills

Communication skills

Travel to dealer locations

Independent work

Education

Bachelor's Degree preferred

High school diploma or GED required

Tools

Windows PC applications

Job description

MSX International is seeking an Operations Specialist to evaluate dealer fixed operations, identify inefficiencies, and recommend performance improvements. You will work closely with dealer staff to coach and mentor them on sales techniques and customer service standards to align with Dealer and OEM objectives.

You will monitor progress, document actions, and report key metrics, collaborating with dealership management to develop action plans for continuous improvement and to celebrate successes.