Automotive Inside Sales Concierge

Group 1 Automotive, Inc.; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid Time Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Training and advancement opportunities

Job summary

Group 1 Ford of Southwest Houston is seeking a high-energy Customer Concierge to be the voice of our sales department. You will handle inbound calls, internet leads, text messaging, and appointment scheduling, converting inquiries into showroom appointments.

No prior experience is required; we’re happy to train the right person with the right attitude and mindset. Competitive pay and benefits accompany this role.

Qualifications

• 1 year of high-volume inside sales experience preferred, but not required.
• Strong verbal and written communication skills.
• Comfortable being on camera for personalized video responses.
• Proficient with CRM systems, email, and text messaging platforms.
• Highly organized with strong time-management and follow-up skills.
• Ability to multitask across phone, chat, email, and video communication channels.
• Positive, customer-first attitude with a sense of urgency.
• Ability to work assigned shifts, including some evenings and weekends as needed.
• Basic automotive product knowledge a plus, but not required.

Responsibilities

• Answer inbound sales calls promptly, gather customer info, identify vehicle interest, and schedule appointments.
• Make outbound calls to follow up on internet leads, unsold showroom traffic, and inactive prospects.
• Respond to internet leads by phone, text, and email within 5 minutes, per lead process.
• Complete CRM tasks daily to keep lead activity accurate and up to date.
• Create and send personalized videos for new leads, including intro and walkaround.
• Meet performance standards: 95%+ answer rate, quick missed-call returns, outbound activity.
• Convert inquiries into confirmed showroom appointments.

Skills

Inside sales

Verbal communication

Video presence

Time management

Follow-up

Multitasking

Customer-first mindset

Shift availability

Tools

CRM software

Email & SMS platforms

Job description

Group 1 Ford of Southwest Houston is seeking a high-energy Customer Concierge to be the voice of our sales department. You will handle inbound calls, internet leads, text messaging, and appointment scheduling, converting inquiries into showroom appointments.

No prior experience is required; we’re happy to train the right person with the right attitude and mindset. Competitive pay and benefits accompany this role.