Customer Concierge - Group 1 Ford of Southwest Houston

Group 1 Automotive; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Career advancement opportunities

Job summary

Group 1 Ford of Southwest Houston is expanding and seeking a high-energy Customer Concierge to be the voice of our sales team. You will handle inbound calls, internet leads, texts, and video messages to schedule showroom appointments.

No prior experience is necessary; we’re happy to train the right person with the right attitude and mindset. You’ll be part of a dynamic team in a fast-paced dealership environment in Houston.

Qualifications

• Strong verbal and written communication skills.
• Proficient with CRM systems, email, and text messaging platforms.
• Highly organized with strong time-management and follow-up skills.
• Ability to multitask across phone, chat, email, and video communication channels.
• Positive, customer-first attitude with a sense of urgency.
• 1 year of high-volume inside sales experience preferred, but not required.

Responsibilities

• Answer all inbound sales calls promptly, gather customer information, identify vehicle interest, and schedule appointments.
• Make outbound calls to follow up on internet leads, unsold showroom traffic, and inactive prospects.
• Respond to all internet leads by phone, text, and email within 5 minutes, following the dealership's lead process.
• Complete all required CRM tasks daily to keep lead activity accurate and up to date.
• Create and send personalized videos for new leads, appointment confirmations, and follow-ups, including a personal introduction, vehicle walkaround, and appointment invitation.
• Meet performance standards, including a 95%+ answer rate, returning missed calls within 15 minutes, and completing assigned outbound activity.
• Convert inquiries into confirmed showroom appointments.

Skills

Verbal communication

Written communication

CRM proficiency

Time management

Multitasking

Customer-focused

Video communication

Shift flexibility

Tools

CRM systems

Job description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Ford of Southwest Houston is growing and looking for a high-energy, results-driven Customer Concierge to be the "voice" of our sales department!

The Customer Concierge is responsible for handling inbound phone calls, internet leads, text messaging, video communication, and appointment scheduling. This role serves as the first point of contact for customers and is accountable for converting inquiries into showroom appointments.

No prior experience is necessary, we're happy to train the right person with the right attitude and mindset!

Responsibilities

• Answer all inbound sales calls promptly, gather customer information, identify vehicle interest, and schedule appointments
• Make outbound calls to follow up on internet leads, unsold showroom traffic, and inactive prospects
• Respond to all internet leads by phone, text, and email within 5 minutes, following the dealership's lead process
• Complete all required CRM tasks daily to keep lead activity accurate and up to date
• Create and send personalized videos for new leads, appointment confirmations, and follow-ups, including a personal introduction, vehicle walkaround, and appointment invitation
• Meet performance standards, including a 95%+ answer rate, returning missed calls within 15 minutes, and completing assigned outbound activity
• Convert inquiries into confirmed showroom appointments

Qualifications

• 1 year of high-volume inside sales experience preferred, but not required - we're happy to train someone with the right attitude and mindset!
• Strong verbal and written communication skills
• Comfortable being on camera for personalized video responses
• Proficient with CRM systems, email, and text messaging platforms
• Highly organized with strong time-management and follow-up skills
• Ability to multitask across phone, chat, email, and video communication channels
• Positive, customer-first attitude with a sense of urgency
• Ability to work assigned shifts, including some evenings and weekends as needed
• Basic automotive product knowledge a plus, but not required

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.