Automotive Inbound Sales & Appointment Specialist

Wright Buick; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401K with company match (10%)

Dental Insurance

Vision Insurance

PTO

Job summary

Wright Automotive Group in Kentucky is looking for an energetic Inbound Sales Representative to greet customers by phone, nurture leads, and schedule appointments. You will follow up with clients, maintain a current CRM database, and work toward dealership goals.

The role emphasizes strong communication, professional presentation, and the ability to stay informed about current manufacturer incentives and promotions. A customer-service mindset and reliable driver's license are required.

Qualifications

• Must meet the company's employment requirements.
• Valid driver's license required.
• Previous automotive experience is a plus.
• Excellent verbal and written communication skills required.
• Professional appearance and demeanor expected.
• Customer service experience preferred.

Responsibilities

• Receive inbound sales calls and follow up with clients promptly.
• Ensure customer needs are met to their satisfaction.
• Answer phone calls, collect customer information and set appointments.
• Maintain an accurate customer database.
• Meet dealership response time and close rate goals.
• Schedule sales appointments using CRM.
• Place outbound customer satisfaction survey calls.
• Handle minor customer complaints and misunderstandings.
• Stay updated on current incentives and sales specials.
• Adhere to company policies and safety standards.
• Complete daily activities following a scheduled process.

Skills

Customer service

Verbal communication

Written communication

Professional

Driver's license

Automotive experience

Reading comprehension

Job description

Wright Automotive Group in Kentucky is looking for an energetic Inbound Sales Representative to greet customers by phone, nurture leads, and schedule appointments. You will follow up with clients, maintain a current CRM database, and work toward dealership goals.

The role emphasizes strong communication, professional presentation, and the ability to stay informed about current manufacturer incentives and promotions. A customer-service mindset and reliable driver's license are required.