Automotive Growth Account Manager

Lyft; San Francisco (CA); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

Mental health benefits

Family building benefits

Child care and pet benefits

401(k) matching

Paid time off

Parental leave

Commuter benefits

Lyft credits

Lyft Pink membership

Job summary

Lyft is seeking an Account Manager for the Automotive segment on the Lyft Business team in San Francisco. You will own a book of dealership accounts, drive retention, adoption, and revenue growth, and coordinate expansion opportunities across multiple stakeholders.

You will forecast revenue, conduct quarterly business reviews, and partner with Operations, Support, and Product to resolve client issues. This hybrid role requires travel up to 20%.

Qualifications

• 2+ years of B2B account management, customer success, or renewals experience carrying a retention or growth number.
• Proficiency with Salesforce or similar CRM, AI tooling, and a knack for learning new sales tech.
• Experience owning the post-sale lifecycle: onboarding, adoption, renewal, objection-handling, and upsell.

Responsibilities

• Own a book of existing dealership accounts, with responsibility for retention, adoption, and revenue growth
• Build and manage an expansion pipeline within your accounts by developing trusted client relationships from first renewal conversation to signed expansion
• Accurately forecast, track, and manage revenue, renewals, and churn risk with multiple systems and tools (Salesforce, Claude, Gemini, Outreach, Google Suite, Mode, and Tableau)
• Achieve quarterly retention and net revenue growth targets
• Running quarterly business reviews, monitoring account usage and health data, and re-engaging dormant users and rooftops
• Be the primary point of contact and build relationships with multiple decision makers across the dealership and dealer group
• Establish collaborative relationships with Lyft Business customers and demonstrate Lyft value to client-focused initiatives
• Facilitate training, account review, customer engagement, and customer success criteria
• Liaise with internal stakeholders, including Operations, Support, and Product, to resolve client issues and drive the effectiveness of account initiatives
• Represent Lyft at marketing and trade show events
• Travel up to 20% of the time for meetings and visits to client locations
• Reports directly to the Manager of Automotive Sales

Skills

Account management

Renewals

Salesforce experience

CRM proficiency

Tools

Salesforce

AI tooling

CRM systems

Job description

Lyft is seeking an Account Manager for the Automotive segment on the Lyft Business team in San Francisco. You will own a book of dealership accounts, drive retention, adoption, and revenue growth, and coordinate expansion opportunities across multiple stakeholders.

You will forecast revenue, conduct quarterly business reviews, and partner with Operations, Support, and Product to resolve client issues. This hybrid role requires travel up to 20%.