Automotive Fleet Assistant (entry-level)

Ken Garff Automotive Group; Saint George (UT); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation package

401k with company match

Wellness Time Off

Holidays and Personal Purpose Day

Medical, Dental, Vision, Disability, A

AD&D and Life Insurance

Flex Spending, Health Savings Account

Parental Leave Stipend

Year-end bonus program

Employee discounts on vehicle purchase

Job summary

Ken Garff St. George Ford, part of Ken Garff Automotive Group, is seeking a Fleet Assistant to greet customers and coordinate service, sales, and parts needs. You will handle phones, walk-ins, and inquiries with a focus on creating a loyal, lifetime customer experience.

The role runs Monday through Friday, 9 am to 5 pm, with a competitive compensation package and benefits including 401k, insurance, flexible spending and wellness programs.

Qualifications

• Must be 18 years or older and authorized to work in the U.S.
• High school diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Proficient with a PC, inventory software, internet and Microsoft Office products.

Responsibilities

• Answer phones professionally within three rings and route calls.
• Greet and assist walk-in customers with timely, friendly service.
• Listen to inquiries, identify needs, and resolve concerns.
• Identify opportunities for process improvements and better operations.
• Maintain a professional appearance and manage mail daily.
• Assist with reporting sales to Manufacturer and tracking incentives.

Skills

Customer service

Interpersonal skills

Communication

Education

High school diploma or equivalent

Tools

Inventory control software

Microsoft Office

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

Ken Garff St. George Ford, a Ken Garff Automotive Dealership, is currently looking for a Fleet Assistant that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

Looking for:

A strong customer service oriented and energetic Sales Assistant/Receptionist who will greet and communicate with customers and other employees. The selected individuals will resolve customer needs relating to the service, sales, and parts for their vehicle and ensure that each customer has an experience that creates a lifetime customer.

Work schedule: Monday-Friday 9 am to 5 pm

Why you’ll love working with us:

• Competitive compensation package and 401k with company match
• Wellness Time Off, plus holidays, plus a Personal Purpose Day
• Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend
• Year-end bonus program for ALL employees (Garff Giveback)
• Employee discounts on vehicle purchase, parts, service and more!

What you’ll do as a Fleet Assistant:

• Answer phones in a professional manner, within three rings, and transfer customers promptly to appropriate destination.
• Courteous and professional pages. Takes messages from customer when desired person is unable to be reached or at customer request.
• Greet and accommodate walk-in customers promptly; provides timely, friendly, professional service.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify needs, and resolving customer concerns.
• Identify, recommend, and support opportunities for process improvement. Identify ways to improve operations and customer service.
• Maintain a professional appearance at all times. Disperse and sort mail each day.
• Call customers when license plates come in and keep a license plate log to ensure accuracy.
• Make copies when needed. Order business cards. Print Dealer Socket letters each morning.
• Report Sales to Manufacturer.
• Input incentives and track payments.
• Monitor websites for pictures and descriptions.
• Maintain Dealer Socket.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants must be 18 years or older and be authorized to work in the U.S., have a valid driver license and professional appearance.

EDUCATION and/or EXPERIENCE:

• Must be 18 years or older and be authorized to work in the U.S
• High school diploma or equivalent.
• Must be trustworthy and have the ability to creatively deal with problems.
• Must have excellent interpersonal and customer service skills.
• Use of a PC is a must. Will be using Inventory Control Software, Internet and Microsoft Office Products
• Valid in-state driver's license.
• Professional personal appearance.

NOTE:

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job and to require that additional or different tasks be performed as circumstances dictate.

We are an Equal Opportunity Employer