Automotive Fixed Ops Training Specialist (Hybrid)

myKaarma; Long Beach (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible Work Environment

Health and Wellness

Generous Time Off

Dog-friendly office and snacks

Job summary

myKaarma, headquartered in Long Beach, California, seeks a Training Specialist to empower dealership fixed operations teams to maximize revenue and efficiency using the SLT product suite. You’ll educate technicians, service advisors, and management, guiding them through product utilization and post-training activations.

You will join a hybrid team, collaborating with Deployment, Support, and Product to ensure a seamless customer experience while maintaining expert knowledge of evolving

Qualifications

• Essential: Good communication skills, both written and verbal.
• Essential: Be well organized and respond with a sense of urgency internally and externally.
• Essential: Be adept at learning/absorbing new technologies and staying abreast of changes to our tool along with evolving dealer practices.
• Preferred: 2 years of automotive dealership fixed operations experience as a Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent.
• Preferred: 2 years of automotive software consulting, installing/training experience or equivalent.

Responsibilities

• Thoroughly review Salesforce notes, deployment handoff details, and product specialist notes to anticipate potential challenges and proactively address them.
• Contribute to setting and achieving goals with dealership management, supporting the overall success of each implementation.
• Deliver detailed, role-specific training to dealership personnel, emphasizing the importance of product utilization before onsite training.
• Actively listen to the dealership's concerns and understand their needs, tailoring training approaches to ensure adoption and satisfaction.
• Maintain organized, concise records of training sessions, including written summaries and action items for ongoing outreach.
• Cross-functional collaboration with Deployment, Support, Product Managers, and other internal teams to resolve customer needs swiftly and effectively.
• Proactively communicate insights and feedback through clear, proactive communication channels to continuously refine and enhance the training process.
• Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.

Skills

Good communication

Organized

Learning new tech

Client training

Hybrid work readiness

Job description

myKaarma, headquartered in Long Beach, California, seeks a Training Specialist to empower dealership fixed operations teams to maximize revenue and efficiency using the SLT product suite. You’ll educate technicians, service advisors, and management, guiding them through product utilization and post-training activations.

You will join a hybrid team, collaborating with Deployment, Support, and Product to ensure a seamless customer experience while maintaining expert knowledge of evolving