Automotive F&I Manager: High-Volume, Customer-Focused

Jones Family Of Dealerships; Lancaster (Lancaster County); On-site; USD 70,000 - 125,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Paid holidays

401(k) retirement plan with company 0%

Company-paid life insurance

Employee discounts on vehicles, parts,

Job summary

Jones Family of Dealerships in the United States is seeking an Automotive Finance Manager to oversee all aspects of vehicle financing and insurance (F&I). You will work closely with customers, sales professionals, and lending partners to structure competitive deals in a fast-paced, high-volume environment.

This role emphasizes delivering a transparent, customer-focused experience, ensuring compliance with TILA, ECOA, and applicable laws, while mentoring sales staff on F&I processes.

Qualifications

• 1–3+ years automotive finance experience in a dealership environment preferred.
• Strong knowledge of automotive financing, lender programs, and F&I products.
• Proven ability to structure and close deals successfully.
• Excellent communication, presentation, and negotiation skills.
• Professional demeanor with strong organizational and customer service abilities.

Responsibilities

• Partner with the sales team to present financing and leasing options tailored to customer needs.
• Explain financing, warranty, and protection products to customers.
• Secure approvals through a network of lenders and negotiate favorable terms.
• Prepare, process, and submit accurate deal documentation in compliance with all applicable regulations.
• Ensure full compliance with federal, state, and local laws governing automotive finance and insurance.
• Maintain strong relationships with lenders and financial institutions.
• Monitor deal structure, profitability, and penetration rates to support dealership goals.
• Maintain accurate and compliant records of all transactions.
• Assist in training and coaching sales staff on F&I processes and best practices.
• Address customer questions or concerns professionally and promptly.
• Collaborate across departments to ensure a smooth and efficient sales process.
• Adhere to all dealership policies and applicable laws including Truth in Lending (TILA), Equal Credit Opportunity Act (ECOA), and other regulatory requirements.

Skills

Finance knowledge

F&I product expertise

Negotiation skills

Customer service

Communication skills

Deal structuring

Regulatory compliance

Microsoft Office

Tools

Dealership management software

Lending partner networks

Job description

Jones Family of Dealerships in the United States is seeking an Automotive Finance Manager to oversee all aspects of vehicle financing and insurance (F&I). You will work closely with customers, sales professionals, and lending partners to structure competitive deals in a fast-paced, high-volume environment.

This role emphasizes delivering a transparent, customer-focused experience, ensuring compliance with TILA, ECOA, and applicable laws, while mentoring sales staff on F&I processes.