Automotive DMS Deployment & Training Lead

CLA (CliftonLarsonAllen); Indianapolis (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

CLA is seeking a Tekion Engagement Consultant to work with automotive dealership clients on Simulation Training, Go-Live, and post-deployment support. You will train end users, translate business requirements into DMS configurations, and collaborate with project teams to ensure successful implementations.

The role requires strong experience with DMS, dealership workflows, and change management, with heavy travel (>50%).

Qualifications

• Working knowledge of Dealer Management Systems (DMS) used within automotive dealerships.
• Knowledge of automotive dealership processes and system workflows across Sales, Service, Parts, Accounting, and F&I.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Teams)
• Knowledge of collaboration and support tools (e.g., Slack, ticketing systems)
• Knowledge of system implementation, testing, and deployment concepts, including user acceptance testing
• Knowledge of change management and end-user training concepts within technology implementations

Responsibilities

• Lead dealership customers through Simulation Training, Go-Live, and Follow-Up phases to ensure successful system adoption.
• Serve as the primary client point of contact during deployment and provide post-go-live support.
• Deliver product training to dealership staff across Sales, Service, Parts, and Accounting.
• Schedule and lead status meetings, manage implementation communications, and support training schedules.
• Execute test plans, facilitate User Acceptance Testing (UAT), and support quality assurance efforts.
• Translate business requirements into Dealer Management System (DMS) configurations and enhancements.
• Analyze dealership processes, recommend improvements, and apply industry best practices.
• Support change management initiatives to drive adoption and minimize operational disruption. Partner with project managers to identify risks, resolve issues, and implement mitigation strategies.
• Submit and manage support tickets, elevate issues as needed, and collaborate using Slack and Microsoft Teams.
• Contribute to internal implementation methodologies, training materials, and delivery toolkits.

Skills

DMS knowledge

Dealership processes

MS Office

Slack & ticketing

UAT testing

Change management

Education

Bachelor's degree

Tools

Dealer Management Systems

Job description

CLA is seeking a Tekion Engagement Consultant to work with automotive dealership clients on Simulation Training, Go-Live, and post-deployment support. You will train end users, translate business requirements into DMS configurations, and collaborate with project teams to ensure successful implementations.

The role requires strong experience with DMS, dealership workflows, and change management, with heavy travel (>50%).