Automotive Dispatcher / Assistant Service Manager

Audi New Rochelle; City of New Rochelle (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Audi New Rochelle seeks a highly motivated Automotive Dispatcher / Assistant Service Manager to join their Service Department. The role involves dispatching repair orders, supporting daily operations, and ensuring customer satisfaction. Candidates should have 2+ years of dealership service experience and strong organizational skills.

Benefits

401(k) with Company Match

Paid Time Off & Holidays

Employee Discounts on Vehicles and Service

Qualifications

• 2+ years of experience in a dealership service department.
• Knowledge of CDK / ADP or similar DMS software is a plus.
• Passion for the automotive industry.

Responsibilities

• Efficiently dispatch repair orders to technicians.
• Support the Service Manager with day-to-day operations.
• Ensure customer satisfaction through timely updates.

Skills

Organizational skills

Multitasking

Communication

Interpersonal abilities

Tools

CDK / ADP or similar DMS software

Job description

Automotive Dispatcher / Assistant Service Manager

Job Type : Full-Time

Department : Service

Are you ready to accelerate your career with a premium brand? Audi New Rochelle is looking for a highly motivated, detail-oriented, and customer-focused Automotive Dispatcher / Assistant Service Manager to join our fast-paced and dynamic Service Department!

What You'll Do :

• Efficiently dispatch repair orders to technicians based on skill level, availability, and priority
• Support the Service Manager with day-to-day operations, including workflow optimization and team coordination
• Communicate with technicians, advisors, and parts department to ensure smooth service operations
• Monitor and update repair timelines to ensure on-time vehicle delivery
• Ensure customer satisfaction by maintaining strong relationships and timely updates
• Assist in resolving any service-related concerns or escalations
• Maintain accurate service records and adhere to dealership and manufacturer standards

Why Join Us?

• Work with a prestigious, high-performance brand
• Be part of a collaborative, team-oriented environment
• Opportunity for growth and advancement within the dealership group
• Competitive compensation and benefits package , including :
• 401(k) with Company Match
• Paid Time Off & Holidays
• Employee Discounts on Vehicles and Service

What We're Looking For :

• 2+ years of experience in a dealership service department (dispatcher, service advisor, or management role preferred)
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Knowledge of CDK / ADP or similar DMS software is a plus
• Passion for the automotive industry and a drive to exceed expectations

Apply Today!

Ready to shift your career into high gear? Submit your resume to [e-mail] and a brief cover letter telling us why you're the perfect fit for Audi New Rochelle!

Where performance meets passion.

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