Automotive Diagnostics Support Specialist – Irvine (On-Site)

GIT America, Inc.; Irvine (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Match

Paid Vacation and Sick Leave

Paid Company Holidays

Annual Discretionary Bonus

Complimentary Lunch

Job summary

GIT America, Inc. is seeking a Technical Support Specialist for an on-site role in Irvine, CA.

You will provide technical support for diagnostic and inspection systems used by dealers, ports, and factories across the Americas, and troubleshoot to resolve issues with scan tool devices and diagnostic equipment. The position requires strong English communication skills, the ability to work independently and in a team, and experience with Microsoft Office and general computer applications.

Qualifications

• Proficiency with Microsoft Office Suite and general computer applications.
• Strong analytical and problem solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Fluency in English (written and verbal).

Responsibilities

• Provide technical support by phone for diagnostic and inspection systems used by dealers, ports, and factories in the Americas.
• Troubleshoot and resolve issues related to diagnostic systems and scan tool devices assisting automotive technicians and mechanics across the Americas.
• Respond to service and repair requests.
• Verify and maintain an accurate record of all items and parts used to repair, replace and maintain products.
• Communicate with customers and HQ regarding repairs and payments.
• Provide technical support and training to dealer technicians and mechanics on the use of scan tool devices.
• Support diagnostic system testing for the development of Hyundai and Kia vehicles, ensuring functionality.
• Collaborate with cross-functional teams to identify and implement process improvements.

Skills

Microsoft Office Suite

analytical thinking

problem solving

communication

team collaboration

English fluency

Tools

Scan tool devices

Vehicle diagnostic systems

Job description

GIT America, Inc. is seeking a Technical Support Specialist for an on-site role in Irvine, CA.

You will provide technical support for diagnostic and inspection systems used by dealers, ports, and factories across the Americas, and troubleshoot to resolve issues with scan tool devices and diagnostic equipment. The position requires strong English communication skills, the ability to work independently and in a team, and experience with Microsoft Office and general computer applications.