Automotive Diagnostics Consultant - Hybrid & On-Site Support

MSX International; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

HSA

Disability insurance

Employee discounts

Benefits after 30 days

Job summary

MSX International (MSXI) is seeking an Automotive Technical Consultant in the Los Angeles area. You will diagnose complex vehicle issues, provide remote and on-site support, and guide dealerships toward first-time quality repairs.

Ideal candidates have 2+ years in automotive repair, strong diagnostic skills, and able to travel locally. The role offers a hybrid schedule and benefits including insurance, a 401(k), and a vehicle allowance.

Qualifications

• High School Diploma or GED is required.
• 2+ years of automotive repair experience.
• Strong diagnostic and troubleshooting skills.
• Ability to travel locally within an assigned territory.
• Strong communication and customer service skills.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Diagnose and resolve complex vehicle technical concerns and escalations.
• Provide technical assistance both remotely and on-site at dealerships.
• Lead technical discussions as a subject matter expert.
• Support recall campaigns and RSUs.
• Conduct dealership consultations regarding repair processes and documentation.
• Review repair orders and recommend best practices for quality and compliance.
• Analyze repair trends and identify opportunities to improve first-time fix rates.
• Collaborate with dealership personnel to improve customer satisfaction and service performance.
• Document case updates, findings, and recommendations using Microsoft Office tools.

Skills

Diagnostic skills

Troubleshooting

Travel locally

Communication skills

Independent work

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

MSX International (MSXI) is seeking an Automotive Technical Consultant in the Los Angeles area. You will diagnose complex vehicle issues, provide remote and on-site support, and guide dealerships toward first-time quality repairs.

Ideal candidates have 2+ years in automotive repair, strong diagnostic skills, and able to travel locally. The role offers a hybrid schedule and benefits including insurance, a 401(k), and a vehicle allowance.