Automotive Diagnostics Support Specialist

Snap-on Incorporated; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Snap-on Incorporated in San Jose, CA is seeking a Customer Service Specialist to support Diagnostics customers and franchisees via phone, email and written correspondence. You will handle technical troubleshooting, product usage questions, and up-sell/cross-sell opportunities in a fast-paced onsite call center environment.

The role requires strong communication, automotive knowledge, and the ability to manage multiple tasks with accuracy under pressure.

Qualifications

• High School diploma or equivalent; automotive industry experience preferred.
• At least 1 year of customer service experience preferred.
• Automotive troubleshooting and hands-on repair experience preferred.
• Strong verbal and written communication and professional demeanor.

Responsibilities

• Provide immediate determination of customer needs and route call accordingly.
• Meet department call metrics and guidelines.
• Demonstrate passionate customer care in all responsibilities.
• Attend training as required.
• Enter customer interaction data in the customer management system.
• Ensure messages, callbacks, and voicemails are handled within expected timeframes.
• Participate in meetings as required.

Skills

Verbal communication

Written communication

Automotive troubleshooting

Multitasking under pressure

Education

High School diploma or equivalent

Automotive coursework (preferred)

Job description

Snap-on Incorporated in San Jose, CA is seeking a Customer Service Specialist to support Diagnostics customers and franchisees via phone, email and written correspondence. You will handle technical troubleshooting, product usage questions, and up-sell/cross-sell opportunities in a fast-paced onsite call center environment.

The role requires strong communication, automotive knowledge, and the ability to manage multiple tasks with accuracy under pressure.