Automotive Diagnostics Support Specialist

Moveras, LLC; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

Moveras, LLC seeks a Technical Support Specialist to diagnose transmission-related issues, guide technicians, and resolve warranty matters. You will communicate clearly with installers, repair facilities, distributors, and customers, and document steps and outcomes in HubSpot.

Reporting to the Technical Support Manager, you will own cases from contact to resolution, coordinate with internal teams, and contribute to continuous product improvement in a fast-paced environment.

Qualifications

• Hands-on automotive diagnosis or repair experience.
• Ability to interpret diagnostic trouble codes and wiring diagrams.
• Clear verbal and written communication over the phone.
• Professional, patient approach to customer concerns.
• Strong organization and case-management skills.
• Proficiency with computers and CRM systems.

Responsibilities

• Provide technical support by phone, email, and online channels for transmission installation and repair.
• Gather vehicle information, symptoms, codes, and test results.
• Guide troubleshooting to distinguish transmission issues from other causes.
• Explain installation requirements and diagnostic steps clearly.
• Review warranty requests and coordinate next steps.
• Escalate complex issues with a clear summary of findings.
• Maintain case records in HubSpot with diagnostics and communications.
• Use Dialpad and other tools to manage interactions.
• Share recurring issues with Technical Support, Quality, and Manufacturing.
• Participate in training and improvements to support resources.

Skills

Automotive diagnosis

DTC interpretation

Troubleshooting

Verbal communication

Written communication

Case management

CRM systems

HubSpot familiarity

Multi-tasking

Education

High school diploma or equivalent

Tools

HubSpot

Dialpad

Job description

Moveras, LLC seeks a Technical Support Specialist to diagnose transmission-related issues, guide technicians, and resolve warranty matters. You will communicate clearly with installers, repair facilities, distributors, and customers, and document steps and outcomes in HubSpot.

Reporting to the Technical Support Manager, you will own cases from contact to resolution, coordinate with internal teams, and contribute to continuous product improvement in a fast-paced environment.