Automotive Transmission Tech Support Specialist

Moveras; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Moveras is seeking a Technical Support Specialist in Phoenix to combine automotive diagnostic knowledge with clear communication. This role supports installers, repair facilities, distributors, and customers, guiding troubleshooting and installation procedures for remanufactured transmissions.

You will own cases from first contact to resolution, maintain HubSpot records, and collaborate with Quality and Manufacturing to improve products and service.

Qualifications

• Hands-on automotive diagnosis experience or equivalent technical support background.
• Ability to interpret diagnostic trouble codes, wiring diagrams, service information, and test results.
• Strong troubleshooting skills and ability to develop logical next steps from evidence.
• Clear verbal and written communication to explain technical information.
• Professional, patient approach to customer concerns and challenging conversations.
• Strong organization and attention to detail while managing multiple active cases.
• Proficiency with computers and CRM/phone systems.
• High school diploma or equivalent.

Responsibilities

• Provide technical support by phone, email, and online channels for transmission installation, operation, diagnosis, and repair.
• Gather vehicle information, transmission identification, installation history, symptoms, diagnostic codes, test results, and supporting docs.
• Guide repair professionals through structured troubleshooting to distinguish transmission vs vehicle issues.
• Explain installation requirements and diagnostic procedures clearly.
• Review warranty requests for completeness and coordinate next steps per policy.
• Recommend field repair, additional testing, escalation, or return evaluation based on evidence.
• Manage assigned cases through resolution, communicate progress, and follow up on information.
• Maintain accurate case records in HubSpot, including diagnostic steps and communications.
• Use Dialpad and other tools to manage customer interactions and meet service goals.
• Escalate complex technical concerns with clear summaries of findings and actions.
• Share recurring issues and feedback with Technical Support, Quality, and Manufacturing teams.
• Participate in training and knowledge sharing to improve procedures.

Skills

Automotive diagnosis

Troubleshooting

Clear communication

Customer service

Organization

CRM/computer literacy

Verbal communication

Education

High school diploma or equivalent

Tools

HubSpot

Dialpad

Job description

Moveras is seeking a Technical Support Specialist in Phoenix to combine automotive diagnostic knowledge with clear communication. This role supports installers, repair facilities, distributors, and customers, guiding troubleshooting and installation procedures for remanufactured transmissions.

You will own cases from first contact to resolution, maintain HubSpot records, and collaborate with Quality and Manufacturing to improve products and service.