Automotive Customer Success & Sales Support

Wizard Cooling Inc; West Falls (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Wizard Cooling Inc. in West Falls, NY is seeking a Customer Service & Sales Support Specialist to be a key contact for customers and partners.

The role blends customer service, order processing, product selection help, and data management in a growing manufacturing environment. Approximately 75% of the day focuses on customer service and sales support, with the remaining time exploring your strengths in CAD, data, ERP systems, or marketing.

Qualifications

• Customer service experience is important.
• Automotive knowledge is a major plus.
• Experience with CAD is beneficial.
• Familiarity with ERP systems and data management is a plus.

Responsibilities

• Answering incoming customer phone calls
• Taking and entering customer orders
• Helping customers select the correct radiator, fan, or cooling-system components
• Assisting customers with navigating our website and finding products
• Providing order, production, and shipping status updates
• Responding to customer questions by phone and email
• Looking up automotive applications, parts, and specifications
• Communicating with our production and shipping teams to get customers accurate information
• Helping resolve order questions and customer service issues
• Maintaining accurate customer and order information

Skills

Customer service

Sales support

Data entry

Communication

Problem solving

Tools

CAD

ERP systems

Job description

Wizard Cooling Inc. in West Falls, NY is seeking a Customer Service & Sales Support Specialist to be a key contact for customers and partners.

The role blends customer service, order processing, product selection help, and data management in a growing manufacturing environment. Approximately 75% of the day focuses on customer service and sales support, with the remaining time exploring your strengths in CAD, data, ERP systems, or marketing.