Automotive Customer Service Manager Multi-site Ops

Legacy Personnel Solutions; Canton Charter Township (MI); On-site; USD 55,000 - 65,000; Full time

Job summary

Hearn Industrial Services in Canton, MI is seeking a Customer Support Manager to lead the customer service teams across Canton, Romulus, and Taylor. The role emphasizes efficiency, profitability, and delivering exceptional customer satisfaction while maintaining strong relationships with clients and internal teams.

The candidate will drive process improvements, ensure standards, train supervisors, and monitor project profitability.

Qualifications

• Five years of direct manufacturing experience in automotive, managing customer and employee relations.
• Strong root cause analysis, presentation, conflict resolution and critical thinking skills.
• Thorough knowledge of automotive quality systems and initiatives.
• Proficiency in Microsoft Office.

Responsibilities

• Ensure all teams within assigned locations operate according to standards and requirements including safety.
• Train and educate Team Leaders and Inspectors on proper procedures.
• Sort parts to assess processes and provide training and direction to team members.
• Develop work instructions and ensure conformance to job setup; communicate criteria changes to customer service.
• Meet with customer contact at project start and maintain customer relationships.
• Report non-conformances to Quality and work to identify, investigate and fix them.
• Plan setup of new projects including layout, material handling and staffing.
• Develop relationships with customer representatives and suppliers; monitor customer satisfaction.
• Evaluate ongoing projects’ profitability.
• Allocate resources based on forecasted demand and business needs.
• Implement and monitor project quality processes.
• Develop new operational initiatives including new customers, locations, or services.
• Review projects for best practices and proper execution.
• Monitor profit margin and labor efficiency.
• Train Supervisors on proper procedures and policies.

Skills

Manufacturing experience

Root cause analysis

Presentation

Conflict resolution

Critical thinking

Multitasking

English proficiency

Entrepreneurial skills

Automotive quality systems

Quality preventive action

Tools

Microsoft Office

Job description

Hearn Industrial Services in Canton, MI is seeking a Customer Support Manager to lead the customer service teams across Canton, Romulus, and Taylor. The role emphasizes efficiency, profitability, and delivering exceptional customer satisfaction while maintaining strong relationships with clients and internal teams.

The candidate will drive process improvements, ensure standards, train supervisors, and monitor project profitability.